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Job Location: Mumbai (HDFC Bank Airoli or Kotak Bank at Goregoan East / Thane).

Experience: 0- 1Year.

Reports To: Onsite Team Leader

Eligible for – Night Shift Allowance

Purpose: Providing On-Site Support for IDEA application to Client and Coordinate with the Client’s team, Onsite Team Leader and Backend Support Team.

To Work on Berkeley DB and applications are Windows based.

1. Roles & Responsibilities:
   1. Application Support & Trouble shooting
      1. Providing functional support of the application to client’s user teams.
      1. Undertaking onsite application support with other team members or individually.
      1. Maintain the history of the issue during his shift and handing over the same to next team member during the shift change.
      1. Follow-up with team members and onsite team leader on the issue and take the feedback or provide the feedback of the same to your team leader.
      1. Undertake the task assigned to you by onsite team leader.
      1. Inform your team members of any task / activity assigned by client.
      1. Maintain daily activity logs during your shift timings and update your onsite team, client and our backend support team on daily basis.
      1. Priorities the issues based on the impact and share the same with client, onsite team & our backend support team.
      1. Understand the problem faced by the client and explain the same to the onsite team lead and backend support team.
      1. Provide respective logs and data to backend support & development team from time to time as required.
      1. Find the issue and reason for issue by replicating it in the test or UAT environment or understand it by studying client and server log & xml files.
      1. Provide the resolution or work around to client with consultation with onsite team lead and support team.
      1. Timely update to client of pending issue and their status.

After the training period you would be assigned to any of the following teams-

1. IM Team

1.1 IM Team Application Support.

1.2 IM Team Captain.

• PM Team

• Installation
  • Install Application for SIT whenever any Enhancement or Up gradation is scheduled.
  • Install Applications on Clients UAT environment.
  • Maintain versions of the applications on UAT & Production environment with the support of onsite team lead.
  • Perform UAT on the application as per the client’s requirement.

• Client Training
  • Provide training to client’s team as and when required.
  • Understand the implementation of enhancement / SFR and explain same to client’s team.

• Eligibility Criteria
  • BSc (CS/IT)/ BCA, MCA, B-Tech/B.E (IT/Computer).
  • Any Certification in networking, database administration, Cloud management, Windows server, and ITES (Information Technology Enabled Services) will be added advantage.
  • Preferred- minimum 1 Year’s Production Support Experience (for experienced candidates only).
  • Basic knowledge of SQL Queries & Network.
  • Familiarity with various operating systems, databases, and software applications.
  • Good knowledge of MS Office.
  • Excellent communication, problem-solving, and customer service skills.
  • Ability to work independently and as part of a team.
  • Willingness to learn new technologies and skills.

Job Requirement:-

Predetermined weekly offs will be given as per the shift scheduler.

The employees are expected to rotate in 24*7 shifts.

Sometimes shift can be extended due to client/ team requirement.